How can we help?

Right after buying on the confirmation page and by email. You can also sign in with the same address; all your tickets are under “My tickets”.

Yes. Every ticket carries the name of the person using it, and we check IDs at the door. So change the name first: you can do that until the event starts on your ticket page, right under the ticket. Only share the link with people you trust. The code works exactly once.

You see what’s gone, what’s on now and what comes next. Later prices are revealed when it’s their turn.

Tickets are created the moment the payment is confirmed. Check your spam folder and “My tickets” first. If nothing is there, write to us with your order number and we’ll find it right away.

It says so on every event, usually 16. Bring an original photo ID: ID card, passport or residence permit. Student IDs and photos on your phone don’t count. Nobody gets in without ID, not even with a ticket.

Until midnight your ID is enough. After that only with a parental consent form and an adult companion. Everything about it is on the “Parental consent” page.

Your own entrance past the queue for a small extra. You choose it at checkout for the whole order if the event offers it. We check IDs there just the same.

At some events, it says so there. The price may differ, and entry isn’t guaranteed: full is full. Only a ticket bought online secures your spot.

At many events. You can add it at checkout or later on your ticket page. Instead of a paper tag you get a QR code to show when you drop off and pick up.

Your own table for your group. We agree on what’s included with you beforehand, which is why VIP is a request, not a cart item.

Write to us with the link to the photo and we’ll take it down. Choose “Remove a photo” in the form below.

At checkout you see every payment method currently available, for example card, Apple Pay or Google Pay. The price is the same for every method.

Then nothing was charged. Your tickets stay reserved for a while and you can pay again for the same order. The page tells you how long.

For events on a fixed date there is no statutory right of withdrawal. If an event is cancelled, we refund the full price including fees. If it’s postponed, your ticket is valid for the new date.